Cancellation Policy
Your Satisfaction is Our Priority
At Hi-Q Furnishings, we want you to be completely satisfied with your purchase. If, for any reason, you wish to cancel your order or need assistance with a damaged or faulty item, please read our return policy carefully.
Cancellation within 14 Days:
You have the right to cancel your order within 14 days of receiving the goods. To initiate a cancellation, kindly contact us within this 14-day period. We will request your order number and the reason for cancellation.
If you decide to cancel your order due to personal preference during the 14-day cancellation period, please be aware that a collection fee will be deducted from your total refund. The collection fee may vary based on the size and weight of the item(s) you purchased.
Damaged Items:
If your item arrives damaged, we will either replace the affected parts free of charge or arrange for the collection of the damaged item(s) and provide you with a full refund. This option is available exclusively within the 14-day cancellation period.
Manufacturer's Warranty:
All our products come with a minimum 12-month manufacturer’s warranty, unless otherwise stated at the time of purchase. If you encounter any issues with your item(s) that appear to be due to a manufacturing fault within the first 12 months, follow these steps:
- Provide evidence of the fault in the form of high-resolution photos or video. There’s no need to send the item back for an in-person inspection.
- Once we’ve received the evidence, we’ll promptly process your warranty claim.
Resolution within Warranty Period:
- If a fault is confirmed within the 12-month warranty period, we will replace all affected parts at no cost to you.
- In the event an item is found to be faulty within the initial 6 months of ownership, we may offer a full refund as an alternative to a replacement item.
- For items discovered to be faulty beyond the initial 6 months but still within the 12-month warranty period, a replacement will be provided; however, refunds will not be offered.
At Hi-Q Furnishings, we value your trust and aim to provide a hassle-free experience when it comes to returns and warranty claims. Your satisfaction is important to us, and we’re here to assist you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team.