Delivery Policy
Mattresses: Typically, delivered within 7-10 working days.
Headboards: Usually delivered within 5-7 working days.
Bed Frames: Generally delivered within 7-10 working days.
Rest assured; we keep you informed every step of the way. You will receive regular updates regarding your order, complete with delivery tracking information, sent to the email address you provided when making your purchase. Additionally, if you ever need to track your order directly, our team can assist you. Reach out to us at sales@hi-qfurnishings.com for prompt assistance.
Our commitment to customer satisfaction extends to our delivery service. We offer complimentary standard delivery to most UK mainland addresses, apart from some remote areas where additional charges may apply. Due to current constraints faced by our couriers, deliveries are typically made to your front door or curb side, especially if access to your property is restricted or in cases of multi-unit dwellings like apartment complexes.
Please take note of the following postcode areas, which may experience longer delivery lead times and potentially incur extra charges:
- AB, DD, IV, KW, PH
- PA21 – PA38
- PA42 – PA59
- PA80
Regrettably, we are currently unable to provide delivery services to offshore postcodes due to prevailing restrictions.
4. DELIVERY CHARGES & INFORMATION
4.1 To assist you in planning, we’ve provided approximate lead times for our products below. Please note that these lead times are approximations
- Mattresses: Typically delivered within 7-10 working days.
- Headboards: Usually delivered within 5-7 working days.
- Bed Frames: Generally delivered within 7-10 working days.
4.2 We offer free standard delivery to most UK mainland addresses, except for some remote areas where additional charges may apply. Due to current courier restrictions, deliveries are typically made to your front door of property or curb side, especially if access to your property is limited or in the case of multi-unit dwellings like apartment complexes.
5. USAGE OF PRODUCT
5.1 All products are intended for domestic use only unless otherwise stated. If you intend to use any products in a business or public environment, please contact us for further information.
6. AVAILABILITY
6.1 All product orders are subject to availability. We make every effort to ensure the accuracy of stock listings on our website.
7. COLOUR REPRODUCTION
7.1 Please note that limitations in colour reproduction and variations in individual screen colour settings may result in slight variations in product colour.
8. COMPLAINTS
8.1 Should you have any complaints, please write to:
High Pro Headboard Ltd
Unit 33, Savile Business Centre
Wharf Street Dewsbury
WF12 9AH
United Kingdom
8.2 We aim to respond to complaints within 7 working days of receipt.
9. BEFORE YOU ORDER YOUR FURNITURE
9.1 Please check the dimensions of your bed before ordering to ensure it will fit through doorways, halls, and flights of stairs.
9.2 Leave the protective wrapping on the items until you are sure you want to keep them; mattress cannot be returned unless faulty once unwrapped due to health and hygiene regulations.
9.3 This does not affect your legal rights. Refer to Returns & Cancellations for further information.
9. BEFORE YOU ORDER YOUR FURNITURE
10.1 If you are interested in becoming a supplier, please contact a member of our team.
10.2 High Pro Headboard Ltd is committed to growth with excellent channel integrity and is recognized as a market leader with some of the most competitive prices in the market.
11. LAW
11.1 Our agreement with you is based on English law, and the laws applicable to this agreement are those of England and Wales.